Walmart alters course: Drops self-checkout expansion amidst customer concerns

The advance of technology helps facilitate our lives a great deal, but do we pay a high price when it comes to relying on the machines way more than we should?

In order to speed up the process of running errands and shopping for groceries, Walmart introduced self-checkouts. What they didn’t expect, however, is to face backlash because of this decision that many of the customers consider controversial.

The self-service machines aren’t something new. In fact, they were first introduced in the 1980s to lower labor expenses.

But this service faced plenty of obstacles and customers complain to the added responsibilities.

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For example, certain items may have multiple barcodes, whereas the produce, including the meat, fruit, and vegetable, typically needs to be weighed and manually entered into the system using a code, which might be time consuming for the ordinary shoppers. Other times shoppers won’t hear the “beep” confirming an item has been scanned properly.

Another issue is the increase of theft. Walmart announced that thefts at its stores has reached an all-time high.

The machines not only fall short at their purpose of making shopping easier at times, but they also make it harder for the employees they were meant to help.

Christopher Andrews, a sociologist and author of The Overworked Consumer: Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy, says the system “doesn’t work well for anyone.”

He continued: “Everyone feels like they have to have it. Companies are thinking: ‘If we can just get more people on this, maybe we can start reducing some overheads.’”

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What’s most, most of the customers have reported that they miss the human interaction while shopping.

Randy Parraz from Making Change at Walmart perfectly summed up customer sentiments by saying, “You can’t convince customers to do the job of a cashier just because you don’t want to pay for the work.”

Walmart decided to listen to what their customers had to say and instead of further expanding automation, the retail giant will hire additional cashiers to provide their customers with a pleasant shopping experience and service.

What Walmart and the rest of the retailers, among which Costco and Wegmans, learned is that efficiency is important but maintaining a balance with positive experiences remains crucial.

My head dropped when my daughter revealed what she saw! Read full story

Both Dani and Nathan felt they were meant to be together when they first met in high school. They got married after a few years and anticipated a great life together. But after just two years of marriage, Nathan made a change.

Dani didn’t know if the two having a newborn girl into their lives had anything to do with that shift. Ultimately, Nathan was an excellent father, thus it was most likely not the cause behind his harsh criticism of Dani.

He began to feel self-conscious about her appearance and advised her to take better care of her beauty. “Dani, you’ve just let yourself go.” he remarked. “Always dressed in such dowdy attire. Do you believe that’s how you’ll maintain the spark?

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Despite working from home and spending a lot of time with tiny Ellie, he also accused her of being a bad mother.

“It’s the computer screen that you’re always behind. Even so, are you paying Ellie enough attention? It doesn’t appear to be. Every night when I get home from work, she is by herself.Dani tried everything to please Nathan, but she finally gave up because he was never delighted with whatever she produced.
Dani saw her marriage disintegrating and made the decision to let it go because she lacked the strength to battle something that was confined to her husband’s imagination.

One day, Nathan informed Dani that they had to relocate since he had a job opportunity. Dani was okay with the decision to move to a different city because Ellie was in the first grade and she worked from home. She secretly hoped that the adjustment would have a favorable effect on their marriage.


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After Ellie transferred to a new school, Dani saw that her daughter was beginning to behave badly when she got home. She even discovered her sobbing in her room one day.

“Honey, what took place?” Concerned, Dani enquired.

“Miss Allen is not the mother I desire! You should become my mommy. Ellie started crying.

Dani felt a cold rush through. Ellie’s instructor was Miss Allen.
She questioned, “Why would she become your mother?”

As Ellie began telling her mother everything she had learned over the past few days, tears streamed down her face. She felt as though the burden bearing down on her shoulders was gradually lifting.


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When Dad picked me up from school yesterday, Miss Allen asked me to wait outside the door while she had a conversation with Dad. Though I didn’t hear everything, I did hear her promise to be a better mother to me. Dad chuckled at her comment.

Nathan was involved in a romantic relationship.

Dani poured Nathan a drink that night after confirming Ellie was asleep.

“Okay,” she started. “With Ellie, Miss Allen seems to be really good.”

He questioned, his eyes brightening. “Really?” “Ellie liked her, I knew that.”

“Enough for her new mother to be Miss Allen?” Dani enquired. “What’s going on, and please don’t tell me a lie.”


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Embarrassed to look up, Nathan turned to face the ground. However, he acknowledged visiting his daughter’s instructor. Not long after they first met, they began their affair. That wasn’t all, though. He had an affair with a different woman back where they used to reside, and she began to demand more of him than just being his mistress. For this reason, he chose to move and change occupations.

Dani realized then that her marriage was over.
She moved Ellie to a different school in the days that followed because she needed to be loved and safeguarded and not get entangled in her father’s adulterous activities.

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Dani went to a new home and filed for divorce. Nathan is allowed to see his daughter anytime he wants.

Do you believe Dani made the proper decision?

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