Walmart alters course: Drops self-checkout expansion amidst customer concerns

The advance of technology helps facilitate our lives a great deal, but do we pay a high price when it comes to relying on the machines way more than we should?

In order to speed up the process of running errands and shopping for groceries, Walmart introduced self-checkouts. What they didn’t expect, however, is to face backlash because of this decision that many of the customers consider controversial.

The self-service machines aren’t something new. In fact, they were first introduced in the 1980s to lower labor expenses.

But this service faced plenty of obstacles and customers complain to the added responsibilities.

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For example, certain items may have multiple barcodes, whereas the produce, including the meat, fruit, and vegetable, typically needs to be weighed and manually entered into the system using a code, which might be time consuming for the ordinary shoppers. Other times shoppers won’t hear the “beep” confirming an item has been scanned properly.

Another issue is the increase of theft. Walmart announced that thefts at its stores has reached an all-time high.

The machines not only fall short at their purpose of making shopping easier at times, but they also make it harder for the employees they were meant to help.

Christopher Andrews, a sociologist and author of The Overworked Consumer: Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy, says the system “doesn’t work well for anyone.”

He continued: “Everyone feels like they have to have it. Companies are thinking: ‘If we can just get more people on this, maybe we can start reducing some overheads.’”

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What’s most, most of the customers have reported that they miss the human interaction while shopping.

Randy Parraz from Making Change at Walmart perfectly summed up customer sentiments by saying, “You can’t convince customers to do the job of a cashier just because you don’t want to pay for the work.”

Walmart decided to listen to what their customers had to say and instead of further expanding automation, the retail giant will hire additional cashiers to provide their customers with a pleasant shopping experience and service.

What Walmart and the rest of the retailers, among which Costco and Wegmans, learned is that efficiency is important but maintaining a balance with positive experiences remains crucial.

I Saw My Fiancé Proposing to Another Woman in Front of His Family

I Saw My Fiancé Proposing to Another Woman in Front of His Family

Imagine walking into a surprise that flips your world: your fiancé, on his knee, but not for you. Worst of all, the ring was an identical copy of yours. That happened to me, but here’s the thing: I don’t take betrayal lying down.

I’m Jessica, and I was living what I thought was a love story for the ages with Jack, my fiancé. The idea of a whirlwind romance is only really great in movies, where you don’t know what happens after the credits roll.

I was naive and thought Jack was the one. He proposed to me just six months into our relationship at my favorite restaurant. We even got applause from other people. I gushed about it to my friends, being a little braggy about it, and I believed all his promises. Our connection felt destined. Life, however, had its own plans.

Man putting a ring on a woman's finger. | Source: Unsplash

Man putting a ring on a woman’s finger. | Source: Unsplash

I got an opportunity at work. It was just a six-month contract, but in another city four hours away. Jack and I made a plan to see each other once a month if the plane costs weren’t so high. That first month, he came to visit me, and we had a fantastic time, getting to know a new city together.

The second month, I went back, visited my family, and started wedding planning. We picked a date! It was supposed to be two months after my contract ended. After that, I got too busy. Jack did, too, at his job, or so I thought.

We didn’t see each other for an entire month. So, on a whim, I decided to surprise him. I flew back without telling him and headed straight to that same restaurant where this all began. I didn’t know if I wanted to plan a special dinner, but the staff knew me and would help.

The problem is that I didn’t expect to find Jack already there. And even worse, I saw him proposing to another woman at the very table where he had asked me to marry him. My jaw was on the floor the entire time, and for a second, I thought I was reliving my memory.

Woman with mouth wide open. | Source: Unsplash

Woman with mouth wide open. | Source: Unsplash

People around them clapped. I think the woman had brought her family. Jack stood after putting the ring on his new fiancée and must have sensed something because he turned and saw me. His lips thinned, and I knew this was no mistake or misunderstanding.

I wanted to scream and shout and call him every name in the book. But nothing came out, and then, he said something to the other woman and rushed to me, determined.

“Let me go,” I seethed when he grabbed my arm, but he dragged me outside.

“Jessica, listen to me!”

Man wiht angry face, pointing his finger at his head. | Source: Unsplash

Man wiht angry face, pointing his finger at his head. | Source: Unsplash

“I WON’T LISTEN TO ANYTHING, YOU SCUMBAG!”

“Don’t scream!” he snapped, staring daggers at my face. “This is for us!”

“What?” I asked, outraged.

“I’m only marrying Monica for her money. I’ll divorce her as soon as I can, and you and I will be able to retire early,” Jack said.

Was his explanation supposed to sway me? What the hell was he thinking? I didn’t say a word. He kept talking about meeting Monica a while ago and why this was a good idea. Spoiler: it wasn’t!

Moreover, all my love for him had vanished the second I saw him on his knee for someone else. In fact, as he kept talking, I started to think. I could walk away right now, and he would be happy, tricking this woman into marriage for her money.

Woman smirking. | Source: Unsplash

Woman smirking. | Source: Unsplash

I didn’t have to let that happen. My face broke into a smile, and Jack grinned, too.

“I see you understand now,” he gushed. “So, you agree to keep this secret? We’d have to move our wedding date, but still…”

“Fine,” I said, nodding.

He asked me to leave, and I agreed. But when he wasn’t looking, I ran and hid in the restaurant bathroom. I knew Monica would have to come in.

When she walked in, I took a deep breath and told her everything. I showed her pictures of Jack and me, the texts, and, most damning of all, my engagement ring—which was identical to hers. Her mouth dropped just like mine.

Woman taking off a diamond ring. | Source: Shutterstock

Woman taking off a diamond ring. | Source: Shutterstock

I also told her why Jack was doing this and my plan. Monica was a gem. We walked together back to the dining area, and I had the pleasure of seeing Jack’s face go pale.

Almost as if we had planned it, Monica and I removed our rings and threw them at his face. The room went quiet, but soon, it was filled with our story. We told everyone what Jack had done to us and his scheme.

When we were done, Monica hugged me and went to her family. I walked away from the restaurant, with the entire staff watching in shock…and admiration. Telling my family wasn’t fun, and dealing with the aftermath was annoying.

But I had to look on the bright side: I hadn’t married that scumbag.

Woman walking through nature. | Source: Unsplash

Woman walking through nature. | Source: Unsplash

Have you ever gotten back at someone who betrayed you?

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