Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
At 55, I Fell for a Man 15 Years Younger than Me, Only to Discover a Shocking Truth – Story of the Day
I came to the island searching for peace, a fresh start to heal from my past. Instead, I found HIM—charming, attentive, and everything I didn’t know I needed. But just when I started to believe in new beginnings, a single moment shattered it all.
Even though I’d spent decades there, my living room felt like a stranger’s space. At 55, I stared at the open suitcase, wondering how my life had come to this.
“How did we get here?” I asked the chipped “Forever & Always” cup in my hand before tossing it aside.
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I ran my hand along the couch. “Goodbye to Sunday coffee and pizza fights.”
Memories buzzed in my mind, unwelcome guests I couldn’t evict. In the bedroom, the emptiness hit harder. The other side of the bed stared back at me like an accusation.
“Don’t look at me like that,” I muttered. “It wasn’t all my fault.”
Packing became a scavenger hunt for things that still mattered. The laptop sat on my desk like a beacon.
“At least you stuck around,” I said, patting it.
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After two years of work, my novel was inside. It wasn’t finished, but it was mine—proof I wasn’t entirely lost.
Then, Lana’s email came:
“Creative retreat. Warm island. Fresh start. Wine.”
“Of course, wine,” I laughed.
Lana had always been good at making disasters sound appealing. The idea felt reckless, but wasn’t that the point?
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I stared at the flight confirmation. My inner voice was relentless.
What if I hate it? Or if they hate me? What if I fall into the ocean and get eaten by sharks?
But then another thought crept in.
What if I enjoy it?
I exhaled and closed the suitcase. “Here’s to running away.”
I wasn’t running away. I was running toward something.
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***
The island greeted me with a warm breeze and the rhythmic sound of ocean waves crashing against the shore. For a moment, I closed my eyes and inhaled deeply, letting the salty air fill my lungs.
This is exactly what I needed.
But the peace didn’t last. As I approached the retreat, the serenity of the island was replaced by loud music and bursts of laughter. People mostly in their 20s and 30s lounged on brightly colored beanbags, holding drinks that seemed more umbrella than liquid.
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“Well, this isn’t exactly a monastery,” I muttered under my breath.
A group near the pool burst into laughter so loud it startled a bird from a nearby tree. I sighed.
Creative breakthroughs, huh, Lana?
Before I could retreat into the shadows, Lana appeared, her sunhat tilted at a jaunty angle and a margarita in hand.
“Thea!” she shouted, as though we hadn’t emailed just yesterday. “You made it!”
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“Regretting it already,” I murmured but plastered on a smile.
“Oh, stop,” she said, waving a hand. “This is where the magic happens! Trust me, you’ll love it.”
“I was hoping for something… quieter,” I said, raising an eyebrow.
“Nonsense! You need to meet people and soak in the energy! Speaking of which,” she grabbed my arm, “I have someone you must meet.”
Before I could protest, she dragged me through the crowd. I felt like a frumpy mother at a high school party, trying not to trip over discarded flip-flops.
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We stopped in front of a man who, I kid you not, looked like he belonged on the cover of GQ. Sun-kissed skin, a relaxed smile, and a white linen shirt unbuttoned just enough to be suggestive but not sleazy.
“Thea, meet Eric,” Lana said with excitement.
“It’s a pleasure to meet you, Thea,” he said, his voice as smooth as the ocean breeze.
“Likewise,” I said, hoping my nervousness didn’t show.
Lana beamed as if she’d just set up a royal engagement. “Eric’s a writer, too. He’s been dying to meet you since I told him about your novel.”
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My cheeks flushed. “Oh, it’s not finished.”
“Doesn’t matter,” Eric said. “The fact that you’ve poured yourself into it for two years… that’s incredible! I’d love to hear about it.”
Lana smirked and backed away. “You two talk. I’ll find more margaritas!”
I glared after her. But in a few minutes, whether it was Eric’s undeniable charisma or the enchanting ocean breeze playing tricks on me, I found myself agreeing to a walk.
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“Give me a moment,” I said, surprising even myself.
Back in my room, I rummaged through my suitcase and pulled out my most flattering sundress.
Why not? If I’m going to be dragged around, I might as well look good doing it.
When I stepped outside, Eric was waiting. “Ready?”
I nodded, trying to act casual, even as my stomach did an uncharacteristic flutter. “Lead the way.”
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Eric showed me parts of the island that seemed untouched by the chaos of the “retreat.” A secluded beach with a swing hanging from a palm tree, a hidden trail leading to a cliff with a breathtaking view—places that weren’t in any guidebook.
“You’re good at this,” I said, laughing.
“Good at what?” he asked, sitting on the sand nearby.
“Making someone forget they’re wildly out of place.”
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His smile widened. “Maybe you’re not as out of place as you think.”
As we talked, I laughed more than I had in months. He shared stories of his travels and love for literature, which matched mine. His admiration for my novel felt sincere, and when he joked about framing my autograph one day, I felt a warmth I hadn’t in a long time.
But beneath the laughter, something tugged at the edge of my thoughts. A faint unease I couldn’t explain. He seemed perfect, too perfect.
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***
The next morning started on a high note. I stretched, my mind buzzing with ideas for the next chapter of my novel.
“Today’s the day,” I murmured, reaching for my laptop.
My fingers flew over the keyboard as I woke it up. But when the desktop appeared, my heart stopped. The folder where my novel had lived—two years of blood, sweat, and sleepless nights—was gone. I searched every corner of the hard drive, hoping I had misplaced it. Nothing.
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“That’s odd,” I said to myself.
My laptop was there, but the most important part of my life’s work had disappeared without a trace.
“Okay, don’t freak out,” I whispered, clutching the edge of the desk. “You probably just misplaced it.”
But I knew I hadn’t. I bolted out of the room and headed straight to Lana. As I passed the hallway, muffled voices caught my attention. I froze, my heart pounding. Slowly, I moved toward the sound. The door to the next room was slightly ajar.
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“We just need to pitch it to the right publisher?” he said.
My blood ran cold. Eric’s voice was unmistakable. Peeking through the gap, I saw Lana leaning in, her voice a low hum of conspiracy.
“Her manuscript is brilliant,” Lana said, her tone syrupy. “We’ll figure out how to position it as mine. She’ll never know what hit her.”
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My stomach churned with anger and betrayal, but also something worse—disappointment. Eric, who’d made me laugh, listened to me, and who I’d started to trust, was part of that.
I turned away before they could see me and headed to my room. I slammed my suitcase shut, stuffing clothes into it haphazardly.
“This was supposed to be my fresh start,” I whispered bitterly.
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My vision blurred, but I refused to cry. Crying was for someone who still believed in second chances, and I was done with that.
By the time I left the island, the bright sunshine felt like a cruel joke. I kept my gaze ahead, refusing to look back. I didn’t need to.
***
Months later, the bookstore was buzzing with excitement. Rows of seats were filled, and the air hummed with conversation. I stood at the podium, holding a copy of my novel, and tried to focus on the faces smiling back at me.
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“Thank you all for being here tonight,” I said, my voice steady despite the swirl of emotions beneath the surface. “This book is the result of years of work and… a journey I never expected to take.”
The applause was warm, yet I felt an ache deep in my chest as I looked out over the crowd. The novel was my pride, yes, but the road to its success had been anything but smooth. The betrayal still lingered in my mind.
After the signing line dwindled and the last guest left, I sank into a chair at the corner of the store, exhausted. That’s when I saw it—a small folded note on the table.
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“You owe me an autograph. Café around the corner when you’re free.”
The handwriting was unmistakable. My heart skipped a beat. Eric.
I stared at the note, my emotions a confusing mix of curiosity, irritation, and something else I wasn’t ready to name.
For a moment, I considered crumpling it up and walking away. But instead, I sighed, grabbed my coat, and headed for the café. I spotted him immediately.
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“You’re bold, leaving me a note like that,” I said, sliding into the seat across from him.
“Bold or desperate?” he replied with a wry smile. “I wasn’t sure you’d come.”
“Neither was I,” I admitted.
“Thea, I need to explain. What happened on the island… At first, I didn’t realize Lana’s true motives. She convinced me it was all to help you. But the moment I discovered what she was really planning, I took the flash drive and sent it to you.”
I stayed silent.
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“When Lana involved me, she said you were too modest to publish your novel yourself,” Eric continued. “She claimed you didn’t believe in your talent and needed someone to surprise you, to push it forward. I thought I was helping.”
“A surprise?” I shot back. “You mean taking my work behind my back?”
“That’s what I thought at first. The moment she told me the truth, I grabbed the flash drive and went to find you, but you were already gone.”
“So, what I overheard wasn’t what it seemed?”
“It wasn’t. Thea, I chose you the second I understood the truth.”
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I let the silence settle, waiting for the familiar anger to surface. But it wasn’t there anymore. Lana’s manipulations were in the past, and the novel had been published on my terms.
“She always envied you, you know,” Eric said quietly, breaking the silence. “Even back in university, she felt overshadowed. This time, she saw an opportunity and used both our trust to try and take what wasn’t hers.”
“And now?”
“She’s gone. Disappeared from every circle I know. She couldn’t face the fallout after I refused to back her lies.”
“You made the right choice. That counts for something.”
“Does that mean you’ll give me another chance?”
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“One date,” I said, holding up a finger. “Don’t mess it up.”
His grin widened. “Deal.”
As we left the café, I caught myself smiling. That one date turned into another and then another. Before I knew it, I fell in love. And that time, it wasn’t one-sided. What started with betrayal had blossomed into a relationship built on understanding, forgiveness, and, yes, love.
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This piece is inspired by stories from the everyday lives of our readers and written by a professional writer. Any resemblance to actual names or locations is purely coincidental. All images are for illustration purposes only. Share your story with us; maybe it will change someone’s life.
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