Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Jim Jordan’s Major Announcement: What’s the Buzz?
Two Republican committee chairmen, James Comer of Kentucky and Jim Jordan of Ohio, have reinitiated their inquiry into President Joe Biden, alleging potential interference with his son Hunter Biden’s cooperation in the House’s impeachment investigation.
A statement from the White House impIied President Joe Biden was aware of Hunter’s intention to defy congressional subpoenas, prompting the investigation.
The statement read: “The Committees issued subpoenas to Hunter Biden for a deposition to be conducted on December 13, 2023. In correspondence with Mr. Biden’s attorney prior to the scheduled deposition, the Committees addressed and dismissed Mr. Biden’s justifications for non-compliance with the subpoenas, as well as his request for special treatment.”
In December, the United States House of Representatives voted to formally authorize an investigation into President Joe Biden’s potential impeachment.
With a party-line vote of 221-212, the Republican-controlled chamber endorsed the inquiry, probing whether Biden unlawfully benefited from his son Hunter Biden’s international business ventures. Hunter Biden had earlier declined an invitation to testify privately.
Newly appointed House Speaker Mike Johnson recently discussed the impeachment inquiry into Joe Biden, asserting, “We have a duty to pursue it.”
“These are serious times and this is a very serious matter. Next to the Declaration of W*r, impeachment may be the most consequential power Congress holds. That constitutional responsibility rests with the House,” Johnson began at a press briefing.
“We must pursue the facts wherever they lead. Facts are stubborn things, as John Adams famously said. These facts are alarming to the American people and to us. While we take no pleasure in these proceedings, we have a duty to act. We are proud of the work of Chairmen Comer, Jordan, and Smith. They have diligently uncovered evident corru ption involving President Biden and the Biden family. We owe it to the American people to continue this process methodically and transparently,” Johnson added.
He continued, “To do this appropriately and uphold our constitutional duty, we need time and a sound process. Rushing is not an option if we are to remain faithful to the Constitution. The chairmen are committed to proceeding in this manner. We have heard from whistleblowers, Biden business associates, legal experts, and now it is crucial to hear from key witnesses.”
“The chairmen have issued subpoenas, and we expect them to be complied with promptly. We are not making any prejudgments. We will follow the facts wherever they lead. I fully support our chairmen in their efforts, and we will have more updates in the days ahead. Now, we will take some questions.”
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