Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Anne Hathaway Reveals an Incident That Made Her Choose Sobriety as She Celebrates 5-Year Milestone
Anne Hathaway achieved a significant milestone in her journey of maintaining sobriety. The 41-year-old actress revealed that she has been living a healthy lifestyle for five years. Hathaway also expressed her joy about reaching this milestone and shared an incident that helped her break the bad habit.
Hathaway brought up her sobriety, when asked about her thoughts on middle age.
In her new movie, The Idea of You, Hathaway played Solène, a 40-year-old divorced mom who finds herself in a romance with a younger man—a singer in a boy band, played by Nicholas Galitzine. During an interview about her new role, she was questioned about her thoughts on middle age.
Hathaway responded, “I don’t take it seriously. There are so many other things I identify as milestones. I don’t normally talk about it, but I’m over five years sober. That feels like a milestone to me.” She admitted that this problem was probably a method she used to deal with physical stress caused by feeling disconnected from her body.
What about an age, the actress said she feels blessed to be her age, “40 feels like a gift. The fact of the matter is, I hesitate at calling things ‘middle age’ simply because I can be a semantic stickler and I could get hit by a car later today. We don’t know if this is middle age. We don’t know anything.”
She also revealed an incident that made her choose sobriety.
The actress from Princess Diariesexplained that her choice wasn’t a criticism of this particular habit. “I knew deep down it wasn’t for me,” she said, mentioning how hard it was to explain to people that she wasn’t drinking at all in the beginning.
Eventually, Hathaway had a realization that made her stop being tough on herself for her decision, “If you’re allergic to something or have an anaphylactic reaction to something, you don’t argue with it. So I stopped arguing with it,” the star said, making it clear that she doesn’t judge anyone.
Hathaway’s choice to start a healthy lifestyle came as she was adjusting to being a mom of two. Her oldest son Johnathan just turned 8, and youngest son Jack is 3 years old. The actress mentioned that she made this decision for the next 18 years while her sons live in her house.
Talking about her eldest son, she opened up about an incident that made her think about quitting the bad habit, “He’s getting to an age where he really does need me all the time in the mornings. I did one school run one day where I dropped him off at school, I wasn’t driving, but I was hungover, and that was enough for me. I didn’t love that one.”
The Oscar winning actress also decided to cut out other unhealthy habits from her life as much as possible, like social media. “I make a lot of my lifestyle choices in service of supporting mental health. I stopped participating in things that I know to be draining or can cause spirals. I actually don’t have a relationship with myself online,” Hathaway shared.
Other celebrities who have been open about their sobriety.
Bradley Cooper
Bradley Cooper has been sober since he was 29. In 2013, he said that he chose sobriety because he realized it was going to ruin his life if he kept going. In 2023, Cooper expressed gratitude for overcoming his bad habits, saying he feels “very lucky.”
Tom Holland
Tom Holland mentioned that he’s the “happiest I’ve ever been in my life” since he started his journey of sobriety. Holland admitted he definitely had a problem, “I was really, really struggling, and I started to really worry that maybe I had a problem. So I decided that I would wait until my birthday, which is June 1. I said to myself, ’If I can do six months without it, then I can prove to myself that I don’t have a problem.’ And by the time I got to June 1, I was the happiest I’ve ever been in my life.”
Jessica Simpson
Jessica Simpson decided to become sober so she could be there for her kids, “I was at a place, and I was missing out on moments with my children, and then they were seeing me, and they were very confused.”
“I just wanted to be present and have clarity and be a good role model for my children, because I always wanted to be a good role model for the world,” she explained her decision.
Daniel Radcliffe
Daniel Radcliffe struggled a lot during the filming of the Harry Potter movies. In the interview in 2015, Radcliffe talked about his battle, “There was a period when I was transitioning out of ’Potter’ and entering the real world, where suddenly I didn’t have that stability anymore. I was quite distraught on the final day of ’Potter.’ I was really anxious. I was living by myself, and I think I was really scared.”
Lana Del Rey
In a 2012 interview, Lana Del Rey revealed her teenage battles, “That’s really why I got sent to boarding school aged 14. I knew it was a problem when I liked it more than I liked doing anything else.”
Anne Hathaway revealed the heartbreaking reason why she lost roles after an Oscar win. Click here to know the details.
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