Concierge Watson sneers at a smelly traveler and refuses him a room at the luxury Grand Lumière Hotel. When the traveler returns looking dapper, Watson realizes his mistake could cost him more than just his job.
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Rain pelted the windows of the Grand Lumière Hotel, but that didn’t stop the lobby’s chandeliers from gleaming. The opulent atmosphere could never be overshadowed by the weather.
The hotel’s concierge, Mr. Watson, stood ramrod straight behind the polished marble reception desk.
His keen eyes scanned the lobby, ensuring every detail met the exacting standards of the five-star establishment. Nothing was out of place… until…
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The doors swung open, letting in a gust of wind and a few pelts of rain into the hardwood floors. But it was the bedraggled figure that made Mr. Watson wrinkle his nose.
A man stumbled toward the desk, leaving muddy footprints in his wake.
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His clothes were soaked through and hung limply from his frame. His scraggly beard as well as the stench of wet dog and stale cigarettes told the concierge that he hadn’t washed in days.
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Mr. Watson’s nose wrinkled further. “May I help you?” he asked in a clipped and cold tone.
The man looked up. “Please,” he croaked weakly, “I need a room for the night. My car broke down a few miles back, and I’ve been walking in this downpour for hours.”
“I’m afraid that won’t be possible, sir,” Mr. Watson shook his head. “We have no vacancies at the moment.”
“But surely there must be something. I can pay whatever the rate is. I just need a place to sleep and dry off.”
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“As I said,” Mr. Watson repeated, his lip curling, “we have no rooms available for someone in your… condition. Perhaps you might try the motel down by the highway. I’m sure their standards would be more… accommodating.”
The man’s face fell and his shoulders slumped. But for a small second, anger flashed in his eyes. “I see,” he said quietly. “Thank you for your time.”
He turned and trudged back toward the doors.
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Mr. Watson watched him go, then called for a bellhop. “Call maintenance to clean this up,” he ordered, gesturing to the muddy footprints. “We can’t have the lobby looking like a pigsty.”
As the young bellhop hurried to comply, Mr. Watson smiled, satisfied about keeping that dirty man away from his hotel.
But his actions would soon come back to haunt him.
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***
An hour later, the lobby doors swung open once more. Mr. Watson looked up, ready to greet another guest with his practiced smile.
To his surprise, a well-dressed man strode confidently toward the desk. His suit was impeccably tailored, his shoes shone with a mirror-like gleam, and his salt-and-pepper hair was neatly combed.
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It took Mr. Watson a moment to recognize the face beneath the expertly trimmed beard. His eyes widened in shock as he realized it was the same man he had turned away earlier.
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The man approached the desk with a slight smile playing on his lips. “Good evening,” he said smoothly. “I’d like a room for the night, please.”
Mr. Watson swallowed hard. “Of course, sir,” he managed to say. “May I ask what happened to… your previous attire?”
“Ah, yes,” the man chuckled. “I found a truck stop down the road with showers and a small clothing shop. Amazing what a little soap and a clean suit can do, isn’t it?”
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Mr. Watson nodded stiffly, looking away, and tapped at his computer in search of an available room. “We have a standard room on the third floor,” he said.
“That will do nicely,” the man replied.
As Mr. Watson processed the reservation, he couldn’t help but add, “I must say, sir, you clean up rather well. It’s like night and day.”
“Yes, well, appearances can be deceiving, can’t they?”
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Mr. Watson handed over the key card and nodded, pursing his lips. “Indeed they can. Enjoy your stay, Mr…?”
“Bloomington,” the man supplied. “Thank you, I’m sure I will.”
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Mr. Bloomington walked away, and Mr. Watson watched. There was a tightening in his chest that he couldn’t explain… as if he had made a mistake.
But he wouldn’t apologize. His job was to maintain the cleanliness, prestige, and reputation of the hotel, so all their clients had to, at least, look the part.
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Still, throughout Mr. Bloomington’s stay, Mr. Watson went out of his way to avoid the man. When forced to interact, he was curt and dismissive.
On the third day of Mr. Bloomington’s stay, Mr. Watson was overseeing the breakfast service in the hotel’s elegant dining room.
He moved from table to table to ensure each guest was satisfied with their meal and experience. As he approached Mr. Bloomington’s table, he overheard a conversation that made his blood run cold.
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“Yes, that’s right,” Mr. Bloomington was saying into his phone. “I’ve been here for three days now, observing operations incognito. I think I’ve seen enough to make some necessary changes.”
Mr. Watson froze. Incognito? Changes? Who exactly was this Mr. Bloomington?
As if sensing his presence, Mr. Bloomington looked up and met Mr. Watson’s shocked gaze. He smiled, but there was no warmth in his eyes.
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“Ah, Mr. Watson,” he said smoothly. “Just the man I wanted to see. Would you join me for a moment?”
His heart began racing at the request. It was said with such authority that the tightening in his chest happened, and a hint of intuition hit his thoughts.
Was Mr. Bloomington more important than the concierge imagined?
Numbly, Mr. Watson sank into the chair across from Mr. Bloomington. The man leaned forward and started speaking in a low but firm voice.
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“I don’t believe we’ve been properly introduced,” he said. “My first name is Charles, but you can keep calling me Mr. Bloomington. I recently acquired this hotel chain, and I’ve been visiting each property to assess their operations firsthand.”
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The color drained from Mr. Watson’s face as the full impact of his actions over the past few days hit him. “You’re… you’re the new owner?” he stammered.
Mr. Bloomington nodded gravely. “That’s correct, and the CEO. And I must say, Mr. Watson, I’ve been less than impressed with what I’ve observed here, particularly concerning your treatment of guests you deem… unworthy.”
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Mr. Watson opened his mouth to protest, but no words came out. He sat there, fish-mouthed and pale, as Mr. Bloomington continued.
“A hotel’s primary function is to provide hospitality to all its guests, regardless of their appearance or circumstances. Your behavior has been not only unprofessional but cruel. Is this really the image we want to project to our clientele?”
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“No, sir,” Mr. Watson whispered, chastened. “It’s not.”
The new CEO stood and nodded to the side. “Follow me.”
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***
Minutes later, Mr. Watson stood in Mr. Bloomington’s new temporary office, which was formerly the hotel manager’s space.
The CEO sat behind the desk, and his fingers drummed against the polished, sleek hardwood surface.
“Mr. Watson,” he began, “I hope you understand the gravity of your actions. This hotel has always prided itself on providing exceptional service to all our guests. Your behavior over the past few days has fallen far short of that standard.”
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Mr. Watson nodded, but couldn’t speak. He was ready for the inevitable: losing his job, which he’d held for over 15 years.
“I’m glad you recognize that. Now, the question is, what are we going to do about it?”
“Sir?” Mr. Watson looked up, surprised.
“I believe in second chances, Mr. Watson. More importantly, I believe this experience can be a valuable lesson not just for you, but for our entire staff. Are you willing to learn from this and help implement changes to ensure it never happens again?”
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“Yes, sir,” Mr. Watson said, breathless as relief flooded through him. “Absolutely. I’ll do whatever it takes to make this right.”
“Good.,” the new CEO nodded. “Then here’s what we’re going to do…”
Over the next few weeks, the Grand Lumière Hotel transformed. New policies were put in place that required equal treatment for all guests, regardless of appearance.
If they could pay, they could have a room.
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Hoping to prove his worth, Mr. Watson developed a training program to help staff recognize and overcome their biases.
Furthermore, to work on himself, the concierge began volunteering at a local homeless shelter.
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Slowly but surely, the atmosphere in the hotel began to change. Guests from all walks of life were welcomed with genuine warmth and respect.
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The staff worked together more cohesively since their workplace no longer seemed to value certain people over others.
But Mr. Watson’s new outlook on his job was yet to be tested.
***
One rainy evening, much like the night that had started it all, the concierge stood at his familiar post behind the reception desk.
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The doors swung open, and a bedraggled traveler entered, seeking shelter from the storm.
For a second, Mr. Watson’s old instincts surfaced, but he schooled himself and adopted a warm smile. “Welcome to the Grand Lumière,” he said kindly. “How may we assist you this evening?”
As he helped the grateful guest check in, Mr. Watson caught Mr. Bloomington’s eye across the lobby.
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The CEO nodded approvingly.
Mr. Watson let out a small sigh and continued working. Times had changed at the Grand Lumière Hotel, and he was glad not to have wasted his second chance.
This work is inspired by real events and people, but it has been fictionalized for creative purposes. Names, characters, and details have been changed to protect privacy and enhance the narrative. Any resemblance to actual persons, living or dead, or actual events is purely coincidental and not intended by the author.
The author and publisher make no claims to the accuracy of events or the portrayal of characters and are not liable for any misinterpretation. This story is provided “as is,” and any opinions expressed are those of the characters and do not reflect the views of the author or publisher.
Widower Is Barred from Boarding a Flight with His Newborn Baby, 82-Year-Old Meredith Helps Him — Story of the Day
A widowed man travels a long way to retrieve his newborn baby, but when he tries to return home with the child, he is refused entry into the plane.
Bob Hollis was running late. The 40-year-old had just received a call from a Florida hospital telling him a girl had just been born and he was listed as the father.
He would have discounted it as a prank, but he knew his wife was in Florida for a short holiday he organized for her while he renovated their home — it was a surprise.
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The two had no kids of their own and had adopted three because adoption was something they both wanted to be involved in, so they needed to add more rooms to their house, which was why he was renovating.
Among the two, Bob was more particular about getting a foster child because he was one himself, and he had grown up promising himself to take in as many kids as he could.
“If I can help those kids grow up to be the best of themselves then I feel like I’ve made a huge difference,” he told his wife while they were discussing it.
Bob was also father to two grown kids whom he conceived while he was with his former wife, Ellen. The two went their separate ways after the woman decided to cheat with their pool boy, and she was caught.
He met his second wife, Mary, two years later, and after dating for several months, they got married. They tried to have kids but were unsuccessful, and this motivated them to look into adoption, but they never stopped trying to make babies.
One day, their persistence paid off, and Mary conceived a child. It was in preparation of the baby’s arrival that Bob decided to expand the house to include a nursery and an extra room.
After making the decision, he got Mary, who was due in two months, on a plane to Florida — a place she had always wanted to visit. But when she arrived in Florida, the woman immediately went into labor and was subsequently rushed to the hospital.
Unfortunately, she died during childbirth, so Bob was told that because the child was a newborn, it was necessary to fly out immediately. He packed his suitcases and flew to Florida to pick up her daughter.
When his plane landed, he rented a car and made his way to the hospital, where his wife had allegedly passed away.
The news of her death still ate at him, but he knew there would be time to grieve later, so he focused on bringing home their only child together.
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When he arrived at the hospital, he met with the volunteer at the intensive care unit, a woman who was 82 years old and recently widowed.
Her name was Mrs. Sticks, and she had things to tell Bob. “What happened?” he asked her as soon as he entered her office.
“Have a seat Mr. Hollis,” she said calmly.
“I’m better off standing, he replied.
“I’m sorry for your loss Mr. Hollis, but your wife suffered some complications giving birth to your child.”
At that, Bob cried bitterly, and Mrs. Sticks quietly watched him, choosing to let him grieve. After a few minutes, she cleared her throat and spoke.
“As I understand you have come for the child, but I have to make sure that you have what it takes to care for one,” Mrs. Sticks said.
Bob let her know that he was already a father and Mrs. Meredith Sticks nodded appreciatively as if to say, “You’ll do,” but she still gave him her phone number.
“Call me if you need anything,” she said. The kind woman also offered her new acquaintance a ride to the airport on the day of departure.
Things went on smoothly for Bob until it was time to board the plane. When he got to the boarding gate, the woman at the counter refused to let him through.
“Is this your child sir?” she asked.
“Of course she is,” he said.
“I’m sorry but she seems too young to be on an airplane. How old is she?”
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“She’s four days old. Now can I get through?” Bob said.
“I’m sorry sir, but you’ll have to present her birth certificate and wait till she is at least seven days old before traveling with her,” the woman said sternly.
“What’s this?” Bob asked angrily. “Are you saying I have to remain here for the next couple of days? I have no family here to stay with which is why I must get home today.”
“I’m sorry, it’s the policy,” the woman said and turned her attention to the next person in line.
Bob knew that it would take him quite some time to obtain the document but he also had nowhere to go in Florida and no one to ask for help.
He was preparing to spend the night at the airport when he remembered Mrs. Sticks, the kind woman from the medical center. He would rather not have bothered her, but he had no choice, and the night was quickly approaching.
“Hello Meredith,” he said. “I need your help.”
When Mrs. Sticks found out about Bob’s problem, she immediately promised to return to the airport and bring them to her home — it was an offer that astounded Bob, who knew he would most likely have refused to help if he was in her place.
“Compassion still thrives in this world,” he thought to himself.
Bob stayed at Mrs. Sticks’ house for more than a week before he returned to Texas. The woman didn’t just welcome Bob and his daughter into her home. She helped him cope with the newborn baby as well as the death of his wife by talking to him and comforting him. She even helped him arrange for the proper transportation of his wife’s body, making things easier for him.
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The man could not believe how generous she was and would always call her a real angel — even his daughter seemed to love the woman because the girl would start to glow and giggle just from hearing the woman’s voice.
During his stay, Bob learned that the woman had four grown children, seven grandchildren, and three great-grandchildren.
Together they looked after the baby, took relieving walks, and even went to honor the memory of Mrs. Sticks’ departed husband — activities that brought the two even closer.
The man saw in Mrs. Sticks his mother who had passed away a long time ago, and he knew he would miss her a lot when he flew home.
After receiving his daughter’s birth certificate, he was permitted to return home, but Bob continued to keep in touch with the old lady who had helped him.
He had no idea how things would have worked out without her, and he never forgot her kindness, so he visited her every year with his little daughter until she passed away a few years later.
A lawyer reached out to him at her funeral and told him that Mrs. Sticks had left him part of her inheritance, just like she did for her kids.
In honor of her kindness, Bob donated the money to a charity he founded together with her four kids, including her oldest daughter Shirley, whom he fell in love with due to constant exposure to her charms. Later, the two got married, and she became a mother to his six kids.
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What did we gain from this story?
- Kindness leaves a lasting impression. Bob could never forget Mrs. Sticks, who was there for him in his difficult times. Her heart inspired him to found the charity organization, which was a way to share more kindness around.
- Imbibe the culture of giving back. Bob adopted three kids with his late wife because he was from a foster home himself and wanted to find a way to make the lives of kids in orphanages better. It is an act worthy of emulation.
Share this story with your friends. It might brighten their day and inspire them.
If you enjoyed this story, you might like this one about a young couple who bought a used car and found a wallet under the seat with an old photo inside.
This account is inspired by our reader’s story and written by a professional writer. Any resemblance to actual names or locations is purely coincidental. All images are for illustration purposes only. Share your story with us; maybe it will change someone’s life.
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