When an entitled customer threw her drink in my face, humiliating me in front of everyone, she assumed I’d just take it quietly. Little did she know, she was in for a surprise—and a lesson she wouldn’t forget.
That morning, I stepped into the health food store, the familiar scent of fresh produce and herbal teas greeting me. It was the start of another day at work, where I’d been earning a living for the past year. As I tied my apron, I couldn’t shake the feeling that something was different today.
“Hey, Grace! Ready for another thrilling day of juice-making?” my coworker Ally joked from behind the counter.
I laughed, shaking my head. “Yep, gotta keep those entitled customers happy, right?”
But the knot in my stomach told me otherwise. There was one customer who made our jobs miserable every time she came in.
We had dubbed her “Miss Pompous,” and it was a fitting name. She walked in like she owned the place, treating us like we were beneath her.
As I began my shift, I tried to put her out of my mind. I needed this job. It wasn’t just about me—it was about my family. My mom’s medical bills were piling up, and my younger sister was counting on me to help with college expenses. Quitting wasn’t an option.
A few minutes later, Ally leaned in close. “Heads up,” she whispered. “Miss Pompous just pulled into the parking lot.”
My stomach dropped. “Great,” I muttered. “Just what I needed to start my day.”
The bell above the door chimed, and in she walked, her designer heels clicking like a countdown to disaster. Without even acknowledging me, she strutted up to the counter and barked her order.
“Carrot juice. Now.”
I forced a smile. “Of course, ma’am. Coming right up.”
As I worked, I could feel her eyes on me, scrutinizing my every move. My hands began to shake under the pressure. Finally, I handed her the juice.
She took one sip and her face twisted in disgust. “What is this watered-down garbage?” she screeched. Before I could react, she hurled the entire drink at my face.
The cold juice splashed across my cheeks, dripping down my chin. I stood there, stunned, as she continued to rant. “Are you trying to poison me?” she demanded.
I blinked, wiping juice from my eyes. “It’s the same recipe we always use,” I stammered.
“Make it again,” she snapped. “And this time, use your brain.”
My face burned with humiliation as everyone in the store turned to watch. Tears threatened to spill, but I refused to let her see me cry.
Just then, my manager, Mr. Weatherbee, appeared. “Is there a problem here?” he asked, though his concern seemed more for the loss of a customer than for me.
Miss Pompous turned on him. “Your employee can’t even make a simple juice! I demand a refund and a replacement.”
To my disbelief, Mr. Weatherbee began apologizing profusely. “I’m so sorry, ma’am. We’ll remake your juice immediately, free of charge.” Then he turned to me. “Grace, be more careful next time.”
I stood there, dumbfounded. My jaw dropped. “But sir, I—”
“Just get the carrots, Grace,” he interrupted, “and remake the juice.”
Miss Pompous smirked at me, clearly enjoying my humiliation. I felt a surge of anger. For a split second, I wanted to throw my apron down and walk out. But then I thought of my mom and sister—I couldn’t afford to lose this job.
So, I took a deep breath and made a decision. I wasn’t going to let her win.
I met Miss Pompous’s gaze, refusing to be intimidated. She thought she could buy respect with her money, that she could trample over people without consequences. Well, not this time.
As Mr. Weatherbee walked away, I reached into the fridge, bypassing the usual carrots. Instead, I grabbed the biggest, gnarliest one I could find. It was tough and unwieldy, perfect for what I had in mind.
“Just a moment,” I said, sweetly, as I fed the oversized carrot into the juicer. The machine groaned in protest before spraying juice everywhere—across the counter, the floor, and best of all, onto Miss Pompous’s designer handbag.
She shrieked, snatching her bag and frantically trying to wipe off the bright orange juice. “My bag!” she cried. “You stupid girl! Look what you’ve done!”
“Oh no, I’m so sorry, ma’am,” I said, struggling to keep a straight face. “It was an accident, I swear.”
Her face turned beet red. “You ruined my three-thousand-dollar purse! I want your manager!”
Trying not to laugh, I gestured vaguely toward the store. “I think he’s helping a customer over there.”
As she stomped off in search of Mr. Weatherbee, I ducked into the stockroom to hide my smile. From my hiding spot, I watched as she stormed out, still clutching her dripping bag, leaving a trail of carrot juice in her wake.
I thought it was over, but I knew Miss Pompous wasn’t the type to let things go.
Sure enough, the next morning, she burst into the store, demanding to see the owner. When Mr. Larson, the kind, older man who owned the store, came out, she launched into a tirade, insisting I be fired and demanding compensation for her ruined purse.
Calmly, Mr. Larson replied, “Let’s check the security footage.”
My heart skipped a beat. I had completely forgotten about the cameras.
We gathered around the monitor as the footage played, showing Miss Pompous throwing juice in my face and the “accident” with her purse. The room fell silent.
Mr. Larson turned to her. “I’m afraid I can’t offer you any compensation. What I see here is an assault on my employee. If anyone should be considering legal action, it’s us.”
Miss Pompous sputtered in disbelief. “But… my purse!”
“I suggest you leave,” Mr. Larson said firmly. “And don’t come back.”
With one final glare, Miss Pompous stormed out.
Once she was gone, Mr. Larson turned to me, his eyes twinkling. “That was just an accident, right, Grace?”
“Of course, sir,” I said with a grin. “Why would I intentionally ruin a customer’s belongings?”
He chuckled and walked away. Ally gave me a high five. “You stood up to her, Grace! You showed her who’s boss.”
That night, as I shared the story with my mom and sister, I realized something important: standing up for myself hadn’t just put Miss Pompous in her place—it reminded me of my own worth.
Have you ever had to deal with someone like Miss Pompous? Share your stories in the comments. Together, we can take on the “Karens” of the world!
Donald Sutherland dead at 88: iconic actor starred in “MASH,” “Ordinary People,” “Hunger Games”
Sutherland was born July 17, 1935 in New Brunswick, Canada, later moving to Bridgewater, Nova Scotia. Throughout his childhood he battled a number of serious illnesses including polio, rheumatic fever and spinal meningitis.
He left Canada to pursue an interest in acting at the London Academy of Music and Dramatic Art, and soon found work in TV and low-budget films.
He got a Hollywood breakthrough in the classic war film The Dirty Dozen, whose ensemble cast includes Lee Marvin, Charles Bronson, Ernest Borgnine and Jim Brown. It was the fifth highest grossing film of 1967.
After leaving London for Hollywood, Sutherland landed one of his most iconic roles in the 1970 anti-war comedy-drama MASH, originating the role of “Hawkeye” Pierce. MASH was one of the most successful films of the decade and is regarded as a classic.
Throughout the ’70s, Sutherland was a Hollywood leading man: his films include in the Oscar-winning Klute opposite Jane Fonda, the psychological horror Don’t Look Now, and the remake of Invasion of the Body Snatchers. He also appeared in the hit comedy Animal House.
In 1980, he starred in Robert Redford’s Ordinary People, which won the Academy Award for Best Picture. Other major films include Backdraft, JFK, Six Degrees of Separation, The Italian Job and Pride and Prejudice.
Sutherland also had success on TV, winning an Emmy Award for the 1995 film Citizen X, and a Golden Globe for the television film Path to War.
A younger generation of moviegoers was introduced to Sutherland through The Hunger Games, the hit dystopian blockbuster series: Sutherland starred as the villainous President Coriolanus Snow.
Though he surprisingly never received an Oscar nomination, he received an Academy Honorary Award in 2017, “for a lifetime of indelible characters, rendered with unwavering truthfulness.” He also received a star on the Hollywood Walk of Fame in 2011, and on the Canadian Walk of Fame in 2000.
Sutherland was married three times; he was married to actress Francine Racette for 52 years until his death. He was previously married to Lois May Hardwick and Shirley Douglas, and also had an affair with his Klute co-star Jane Fonda.
He had five children — including most famously his son Kiefer Sutherland, the actor best known for playing Jack Bauer in 24.
”I was too young to go watch my father’s films in the cinema,” Kiefer Sutherland told The Hollywood Reporter in 2017. “By the time I hit 20, VHS was available and a friend of my fathers had a lot of his films. In three days I watched Don’t Look Know, Klute, M*A*S*H, Kelly’s Heroes, 1900 and Fellini’s Casanova.”
“It was such a wide spectrum of characters, and I remember calling him up and I felt really badly that I grew up not knowing what a profoundly special actor he was, I felt horribly guilty of that. As a young actor, I had never known or seen another actor who’ve done characters so diverse either.”
Rest in peace to the iconic actor Donald Sutherland who lent his talents to so many great, classic movies — you will be missed 💔😢
Leave a Reply