Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
My Neighbor Didn’t Pay Me the $250 We Agreed on for Cleaning Her House — So I Gave Her a Fair Lesson
They say neighbors can either become friends or foes, but I never imagined mine would turn into both overnight. What started as a simple favor turned into a bitter feud and a twist that left us both reeling.
When my husband, Silas, walked out of our lives six years ago, I never imagined I’d be standing in my kitchen, scrubbing the same countertop for the third time, wondering how I’d become this version of myself.
I’m Prudence, 48, a mother of two, trying to make ends meet while working remotely for a call center. Life didn’t exactly turn out as I’d hoped.
Silas and I used to talk about our dreams, you know? The kind of life we wanted to build together. But somewhere along the way, those dreams shattered, leaving me to pick up the pieces alone.
He walked out one evening, saying he needed “space to find himself,” leaving me with our then eight-year-old son Damien and just a few months old daughter Connie. I guess he found more than space because he never came back.
“Mom, can I have some cereal?” Connie’s small voice pulled me out of my thoughts. Her wide brown eyes, so full of innocence, stared up at me from the kitchen table.
“Sure, honey. Just give me a second.” I forced a smile, grabbing the cereal box from the top shelf.
Damien, now 14, shuffled into the kitchen, earbuds plugged in as usual. He barely looked up from his phone. “I’m heading out to meet up with Jake, okay?” he mumbled.
“Don’t stay out too late. And remember, homework first when you get back,” I called after him as he stormed out the door, not waiting for my reply.
It was just another day in the life I’d been patching together since Silas left. Balancing the responsibilities of raising two kids alone while trying to keep a roof over our heads wasn’t easy.
My work at the call center helped, but it wasn’t exactly my dream job. It was a job, though, and in times like these, that’s all that mattered.
That’s when Emery, the new neighbor in her early 30s, knocked on my door. I opened it to see her, eyes red-rimmed, looking like she hadn’t slept in days.
“Hey, Prudence, can I ask you for a huge favor?” she said, her voice cracking slightly.
I nodded, stepping aside to let her in. “Sure, Emery. What’s going on?”
She sighed, sinking into the couch like she was about to collapse. “I had this crazy party last night, and then I got called out of town for work. The place is a disaster, and I don’t have time to clean it up. Could you, um, help me out? I’ll pay you, of course.”
I hesitated, glancing at the clock. My shift was due to start in a couple of hours, but the idea of earning some extra cash was tempting. Lord knows we could use it.
“How much are we talking about?” I asked, folding my arms across my chest.
“Two hundred and fifty dollars,” she said quickly. “I just really need the help, Prudence. I wouldn’t ask if it wasn’t an emergency.”
“Alright,” I agreed after a moment. “I’ll do it.”
“Thank you so much! You’re a lifesaver!” Emery hugged me quickly before rushing out, leaving me to wonder what I’d just signed up for.
Emery’s house was a wreck, and that’s putting it mildly. It looked like a tornado had blown through it, with empty bottles, plates with half-eaten food, and trash strewn everywhere.
I stood in the middle of her living room, hands on my hips, trying to figure out where to even begin.
Two days. It took me two solid days of scrubbing, sweeping, and hauling garbage out of that house. By the time I was done, my back ached, and my hands were raw. But I kept reminding myself of that $250 Emery promised. That money would go a long way for us.
When Emery finally got back, I marched over to her place, ready to collect.
“Emery, it’s done. Your house is spotless,” I said, trying to keep the exhaustion out of my voice. “So, about the payment…”
She blinked at me like I was speaking another language. “Payment? What payment?”
I frowned, my heart sinking a little. “The $250 you promised for cleaning up your house. Remember?”
Emery’s expression shifted into one of confusion, then annoyance. “Prudence, I never agreed to pay you anything. I don’t know what you’re talking about.”
For a moment, I just stood there, dumbfounded. “You… what? You said you’d pay me! We had an agreement.”
“No, we didn’t,” she snapped. “Look, I’m late for work, and I really don’t have time for this.” She pushed past me, heading towards her car.
“Emery, this isn’t right!” I called after her, but she was already backing out of her driveway, not giving me a second glance.
As I watched Emery’s car disappear down the street, I stood there, fuming. How could she just walk away like that?
Two days of back-breaking work, and she had the nerve to pretend like we never made a deal. I could feel my anger bubbling up, but I knew better than to act on impulse.
I went back to my house, slammed the door behind me, and paced the living room, trying to think. Connie was playing with her dolls on the floor, and Damien was still out with his friends. I didn’t want to drag my kids into this mess, but I also wasn’t about to let Emery get away with it.
“Alright, Prudence, you’ve got to be smart about this,” I muttered to myself. I looked out the window at Emery’s house and an idea started to form in my mind. It was risky, but I was beyond caring at that point. If she wanted to play dirty, I could get down in the mud too.
Twenty minutes later, I was at the local garbage dump, pulling on a pair of old gloves I kept in the car. I wasn’t proud of what I was about to do, but desperate times called for desperate measures.
I loaded up my trunk with as many garbage bags as I could fit, the stench nearly making me gag. But I gritted my teeth and kept going.
On the drive back, I kept replaying our conversation in my head, her dismissive tone, her refusal to acknowledge what she’d promised. The more I thought about it, the more justified I felt.
She didn’t even have the decency to respect the hard work I’d put into cleaning her filthy house. Well, she was about to see just how dirty things could get.
When I pulled up in front of Emery’s house, the street was quiet. No one was around to see me pop the trunk and start hauling the garbage bags to her front door. My heart pounded in my chest, adrenaline coursing through me as I worked quickly.
It was then I realized something: Emery had forgotten to take her house key back from me. She was in such a hurry when she left, she didn’t even think about it.
I hesitated for a moment. But then I thought of the look on her face when she told me there was no agreement, the way she dismissed me like I was nothing. I wasn’t going to let her get away with it.
I unlocked the door and stepped inside. The house was still spotless, just as I’d left it, but that was about to change. One by one, I tore open the garbage bags, dumping the contents all over her floors, her counters, and even her bed. Rotten food, old newspapers, dirty diapers: everything mixed in a disgusting heap.
“This is what you get, Emery,” I muttered under my breath as I emptied the last bag. “You wanted to play games, well, game on.”
I closed the door behind me, making sure to lock it, and slipped the key under her welcome mat. As I walked back to my car, I felt a strange surge of satisfaction and guilt. But I shook it off. Emery had brought this on herself.
That evening, just as I was putting Connie to bed, I heard furious banging on my front door. I knew who it was before I even opened it.
“Prudence! What the hell did you do to my house?!” Emery screamed, her face red with anger.
I crossed my arms and leaned against the doorframe, playing it cool. “I don’t know what you’re talking about, Emery. How could I have gotten into your house? We never had any agreement, remember? So, I never had the keys to your house.”
She stared at me, speechless for a moment, before her face twisted in rage. “You—you’re lying! I’m calling the police! You’re going to pay for this!”
I shrugged, not breaking eye contact. “Go ahead and call them. But how are you going to explain how I got in? You can’t because according to you, I never had the key.”
Emery opened her mouth to argue, but no words came out. She looked like she was about to explode, but all she could do was turn on her heel and storm off, muttering something under her breath.
I watched her go, my heart still pounding, but this time it wasn’t just from anger. There was a sense of justice, of balance restored.
I didn’t know if she’d call the police, but I wasn’t worried. Emery had learned a valuable lesson that day: don’t mess with Prudence.
As I closed the door, I let out a long breath, feeling a weight lift off my shoulders. I knew I’d crossed a line, but in that moment, it felt like the only way to make things right.
Sometimes, you have to stand up for yourself, even if it means getting your hands dirty. And as for Emery? Well, I had a feeling she wouldn’t be asking me for any more favors anytime soon.
Do you think I handled things well? What would you have done differently in my place?
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