Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
TikToker Claims She Is “Suing” Her Parents For Giving Birth To Her Without Consent
Popular TikToker Kass Theaz, who has over 142,000 followers, recently made headlines when she said she intended to sue her parents for having given birth to her against her will. Her strange statement caught her followers off guard, especially because she is a parent herself.
Theaz spoke to her audience from inside a car in a video that has received over 2.5 million views, and she had a serious expression. “I went clothes shopping for my children, as I mentioned in my last video. A lot of people are shocked to hear that I have children considering I sued my parents for having me without my permission,” she said in her explanation.
“So my parents that I sued, they contributed to conceiving me, and my mother that raised me, she gave birth to me,” she continued, elaborating on her position. I did not give my consent to be here, which is why I filed a lawsuit against them. I had no idea that I would have to become an adult and find employment in order to support myself. Simply put, I didn’t agree to it. I sued them because they made no attempt to get in touch with me before to my birth to inquire about my desire to be here.
Theaz subsequently clarified that everything was meant to be satire, which answered the confusion of some viewers who asked whether she was being serious or humorous. “I thought it was obvious that I was joking,” she clarified. It is funny to me, though. People become agitated over anything. It demonstrates how little thought is given to reactions before behaving.
Theaz used the occasion to discuss her experience as an adopted mom in addition to her humorous assertion that she was suing her parents. “It’s different when you adopt because it’s not my fault that they’re here,” she said, emphasizing that adopting children is a different journey than giving birth to them. I’m merely attempting to be a decent person and support them.
Theaz’s amusing video may have confused some viewers at first, but in the end, it was a fun reminder to verify information and ask questions before acting. Theaz’s distinctive TikTok content keeps her fans entertained and interested.
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